Sun SoaKed & Friend5 Guest Services

  • Text: +1-561-247-3339
  • Hours: 8:00 AM – 12:00 AM
  • Days: Tuesday, December 13th – Monday, December 19th

AMSTAR Airport Shuttles

Airport Shuttle Information

When exiting the Cancun Airport, look for AMSTAR employees holding Sun Soaked & Friend5 signs. You can find them past the indoor taxi stands are located just outside the main exit doors.

LUGGAGE: Before storing your luggage under the shuttle, please grab your passport and any essential items. Your bags will be checked separately when you arrive at your resort, and you will need your passport for the resort check-in.

Extended Nights Early Check-In

If you purchased extended nights and will be checking in Tuesday, December 13th or Wednesday, December 14th, you will check in directly at the main lobby check-in desk at the Paradisus. You must have your passport with you to check-in.

If you are checking in on Thursday, December 15th, you will check-in at the Convention Hall at the Paradisus.

The resort will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.

You must have your passport with you to check-in.

At check in, you will receive a welcome packet including your Sun Soaked & Friend festival wristband, Paradisus all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times.

Each guest must check-in individually. It is OK if room occupants arrive separately.

The standard check in time for the resort is 3:00 PM. Resort rooms are available as they are cleaned by housekeeping. If you arrive early in the day and your room is not clean, please give your name, number and room number to the festival staff and we will text/whatsapp you when the room is clean. In the meantime, the resort will hold your bags while you enjoy the property.

Friday Check-In Information

If you are checking in Friday, December 16th, you will check-in at the Convention Hall at the Paradisus.

The resort will require a credit card from the first person checking into the room for incidental charges & will place a $200 hold.

You must have your passport with you to check-in.

At check in, you will receive a welcome packet including your Sun Soaked & Friend festival wristband, Paradisus all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times..

Each guest must check-in individually. It is okay if room occupants arrive separately.

The standard check in time for the resort is 3:00 PM. Resort rooms are available as they are cleaned by housekeeping. If you arrive early in the day and your room is not clean, please give your name, number and room number to the festival staff and we will text/whatsapp you when the room is clean. In the meantime, the resort will hold your bags while you enjoy the property.